If you purchase a faulty product on Amazon that damages property or injures you, the retailer now pledges reimbursement in many cases.
Amazon is expanding its A-toz Guarantee to cover buyers if a defective product purchased through Amazon.com causes injury or property damage. This protection applies to all products sold on Amazon.com, including those made by third-party sellers.
The expansion of the guarantee means Amazon will directly pay customers for valid claims of less than $1,000 at no cost to sellers. The retailer claims that such amounts are more than 80% cases related to defective products.
Amazon also states that it may pay higher amounts to customers if the seller does not respond or rejects claims we consider valid .”
The new policy will be in effect from Sept. 1. Contact Amazon’s customer support department if you have a claim for personal injury or property damage. The retailer will notify the seller about the claim and assist with it. For more information, please visit Amazon’s A to Z Claims Process page. )
According to Amazon:
“If a seller does not respond to a claim, Amazon will step in to directly address the immediate customer concern, bear the cost ourselves, and separately pursue the seller. If a seller rejects a claim we believe is valid, Amazon may also step in to address the customer concern; in these cases, sellers will continue to have the opportunity to defend their product against the claim.”
The A-to-z Guarantee has been around for two decades. The program was originally created by Amazon to allow customers to return any products that they purchased from third-party sellers.
Sellers have been required to purchase product liability insurance for a long time. To make it easier and more affordable for them to do so, Amazon also has unveiled the Amazon Insurance Accelerator, a network of insurance providers that Amazon says will allow sellers to buy insurance “at competitive rates from trusted providers.”
The Washington Post reports that Amazon’s decision to cover claims under $1,000 is likely a response to lawsuits against Amazon related to faulty products sold on the site. According to the newspaper, Amazon has previously stated that it does not accept responsibility for such claims.
Last month, the federal Consumer Product Safety Commission sued Amazon over the retailer’s alleged refusal to recall potentially hazardous products sold by third parties on Amazon’s website, as we reported in “Government Sues Amazon for Not Recalling Some Products.”
The Washington Post report also notes that Amazon is hedging whether it will cover claims at or above $1,000.
Justin “Gus” Hurwitz, a University of Nebraska College of Law professor and director of the Nebraska Governance and Technology Center, told the Post that a lack of a more definitive pledge makes the company’s announcement that it might cover larger claims “cheap talk.”
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Chris Kissell,https://www.moneytalksnews.com/amazon-pledges-to-reimburse-buyers-of-faulty-products/
source https://ihomenews.com/amazon-pledges-to-reimburse-buyers-of-faulty-products/
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